Cancellation Policy

Syntaxshpere Solutions Private Limited handling Designerys, (“we”, “us”, or “our”) is committed to providing a holistic and seamless shopping experience. We understand that you, our customers/users (“you”, “your”), may need to cancel an order occasionally.  

Our Cancellation Policy is designed for clarity and transparency, ensuring the process is as straightforward as possible. If you have any questions or need further assistance, our dedicated customer support team is here to help. Thank you for choosing Designerys, where your satisfaction is our priority. 

Eligibility 

We strive to accommodate cancellations whenever possible. However, eligibility for cancellation may vary based on several factors. Orders that have already been processed or shipped may not be eligible for cancellation. Additionally, custom-made or personalized items may have different cancellation criteria. To determine if your order is eligible for cancellation, please review your order status in your account dashboard or contact our customer support team. 

Initiate the cancellation process as soon as possible to increase the likelihood of success. Orders in the shipping process may incur additional fees or restrictions on cancellation. Please note that certain promotional or discounted items may have different cancellation rules. Our goal is to provide a fair and transparent policy to ensure a positive shopping experience for all our customers. 

Cancellation Procedure 

To cancel an order, log in to your account and go to the 'Order History' section. Locate the order you wish to cancel and select the 'Cancel' option. Follow the on-screen prompts to complete the process. 

Refund Process 

We strive to make the refund process as seamless as possible. Upon successful cancellation of an eligible order, refunds are promptly processed using the original payment method. 

If you have concerns or inquiries regarding your refund, our customer support team is available to assist you throughout the process. Rest assured, we are committed to ensuring a hassle-free refund experience for all our valued customers. 

Exceptions to Cancellations 

While we aim to accommodate cancellations whenever possible, some exceptions apply. Orders for personalized or customized items may not be eligible for cancellation once production has commenced. Additionally, orders that have been processed, packaged, or shipped may not be canceled. 

Special promotions, clearance sales, or limited-edition items may have different cancellation policies, specified during the checkout process. Review product details and terms carefully before placing your order to understand any exceptions that may apply. Our customer support team is available to provide clarification and assistance regarding specific scenarios. We appreciate your understanding as we strive to balance flexibility with operational constraints to provide the best service. 

Legal Disclaimer 

Our cancellation policy is subject to change without prior notice. While we strive to ensure the accuracy of the information provided, we cannot guarantee that all information on our website is error-free or up-to-date. By using our website and services, you agree to waive any claims against us arising from reliance on the information provided, including our cancellation policy. 

We reserve the right to refuse or cancel any order at our discretion, including orders that violate our terms of service or are deemed fraudulent or suspicious. In case of discrepancies between the information on our website and other communication channels, the website information shall prevail. By placing an order on our website, you acknowledge and accept the terms of our cancellation policy and agree to abide by them. 

Contact Information 

If you have any questions or concerns regarding our Cancellation Policy, please contact us at syntaxshperesolutions@gmail.com.